Koko Lady Jewelry– Refund & Returns Policy

Last Updated: October 11, 2025

At Koko Lady, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our Refund & Returns Policy below for details on eligibility, process, and timelines.

1. Return Eligibility

You may return an item for a refund or exchange if:

• The item is unused, in original condition, and in its original packaging (including tags and labels).
• The return is requested within [7/14/30] days of delivery.
• You provide a proof of purchase (order confirmation, receipt, or invoice).

Non-Returnable Items:

• Custom or personalized orders (made to your specifications).
• Earrings (for hygiene reasons).
• Sale or discounted items (unless faulty).

2. How to Initiate a Return

• Contact Us: Notify us via info@kokolady.com/0540497941 within the return window.
• Return Authorization: We will provide you with return instructions and, if applicable, a return shipping address.
• Ship Back: Return the item at your own cost (unless the return is due to our error or a defective product).

3. Refund Process

• Refund Method: Refunds will be issued to the original payment method.
• Timeline: Refunds are processed within [3-7/14] business days after we receive and inspect the returned item.
• Condition: The item must be received in its original condition. If the item is damaged, used, or missing parts, we reserve the right to refuse the refund or deduct a restocking fee.

4. Exchanges

• Exchanges are subject to product availability.
• If the item you want is not in stock, we will offer a refund or store credit.

5. Defective or Damaged Items

• If your item arrives defective or damaged, please contact us immediately with photos/videos of the issue.
• We will arrange for a replacement or full refund at no extra cost to you.

6. Shipping Costs

• Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error or a defective product.
• Original Shipping Fees: Original shipping fees are non-refundable.

7. Contact Us

For any questions or to initiate a return, please reach out to:

• Email: info@kokolady.com
• Phone/WhatsApp: 0540497941
• Address: Kwabenya, Accra.

Thank you for shopping with Koko Lady! We appreciate your trust and are here to ensure your complete satisfaction.