Koko Lady Jewelry– Delivery & Return Policy

Last Updated: October 11, 2025

At Koko Lady Jewelry, we want your shopping experience to be smooth and enjoyable. Below, you’ll find everything you need to know about our delivery process and return policy.

📦 DELIVERY POLICY

1. Delivery Areas & Methods

• We deliver across Ghana. International shipping is available upon request—please contact us for details.
• Delivery is made via Speedaf, DHL, EMS,ETC.

2. Delivery Time

• Standard Delivery: 3 business days from order confirmation.
• Express Delivery: Available for an additional fee (delivered within 1 business days).
• Custom/Personalized Orders: May take 2 extra days.

3. Delivery Fees

• Delivery charges are calculated at checkout based on your location and order value.
• Free Delivery: Available for orders over GHS 10,000].

4. Order Tracking

• You will receive a confirmation email with your order details and tracking information (if applicable).

5. Delivery Issues

• If you do not receive your order within the estimated time, please contact us immediately.
• For wrong or incomplete orders, notify us within 24/48 hours of delivery for resolution.

6. Risk of Loss

• Once your order is dispatched, the risk of loss or damage passes to you. We recommend inspecting your package upon arrival.

🔄 RETURN POLICY

1. Return Eligibility

• You may return an item within 7 days of delivery if:
  • The item is unused, in original condition, and in its original packaging (including tags and labels).
  • You provide a proof of purchase (order confirmation, receipt, or invoice).

Non-Returnable Items:

• Custom or personalized orders.
• Earrings (for hygiene reasons).
• Sale or discounted items (unless faulty).

2. How to Return

• Contact Us: Notify us via info@kokolady.com/0540497941 within the return window.
• Return Authorization: We will provide return instructions and, if applicable, a return address.
• Ship Back: Return the item at your own cost (unless the return is due to our error or a defective product).

3. Refunds & Exchanges

• Refunds: Issued to the original payment method within 3 business days after we receive and inspect the returned item.
• Exchanges: Subject to product availability. If the item is out of stock, we will offer a refund or store credit.

4. Defective or Damaged Items

• If your item arrives defective or damaged, contact us immediately with photos/videos of the issue. We will arrange a replacement or full refund at no extra cost.

5. Shipping Costs for Returns

• Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error or a defective product.
• Original Shipping Fees: Original shipping fees are non-refundable.

📞 CONTACT US

For any questions or to initiate a return, please reach out to:

• Email: info@kokolady.com
• Phone/WhatsApp: 0540497941
• Address: Kwabenya,Accra

Thank you for shopping with Koko Lady! We’re here to make your experience as seamless as possible. If you have any questions, don’t hesitate to ask.