Last Updated: October 11, 2025

Welcome to Koko Lady! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By purchasing from Koko Lady, you agree to these Terms. If you do not agree, please do not use our services.

1. General Information

• Business Name: Koko Lady
• Location: Ghana
• Contact:info@kokolady.com/0540497941
• Website: https://kokolady.com

2. Ordering & Payment

• Prices: All prices are in Ghanaian Cedi (GHS) and are subject to change without notice.
• Payment Methods: We accept [list accepted methods, e.g., Mobile Money, Bank Transfer, Cash on Delivery].
• Order Confirmation: Your order is confirmed only after payment is received and verified.
• Order Changes/Cancellations: You may cancel or modify your order within 2 hours of placement. After production/shipping, changes may not be possible.

3. Shipping & Delivery

• Delivery Areas: We deliver within Ghana. International shipping may be available upon request.
• Delivery Time: Estimated delivery is 1-3 days from order confirmation, depending on location.
• Shipping Fees: Delivery charges are calculated at checkout.
• Risk of Loss: Once your order is dispatched, the risk of loss or damage passes to you.

4. Returns, Refunds & Exchanges

• Return Policy: We accept returns within 2 days of delivery, provided the item is unused, in original packaging, and with tags intact.
• Refunds: Refunds will be issued to the original payment method within 7 days of return approval.
• Exchanges: Subject to product availability.
• Non-Returnable Items: Custom or personalized orders, sale items, and earrings (for hygiene reasons) are non-returnable.

5. Product Care & Liability

• Care Instructions: Follow care guidelines provided with your jewelry to maintain quality.
• Liability: Koko Lady is not liable for damage caused by improper use, neglect, or accidents.
• Allergies: Some products may contain metals or materials that could cause allergic reactions. If you have sensitive skin, please inquire before purchasing.

6. Intellectual Property

• All content, designs, and images on our website and products are the property of Koko Lady and are protected by copyright laws. You may not reproduce, distribute, or use our content without permission.

7. Privacy Policy

• Your personal information is collected and used in accordance with our Privacy Policy. We do not sell or share your data with third parties without your consent.

8. Limitation of Liability

• Koko Lady shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Changes to Terms

• We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

10. Governing Law

• These Terms are governed by the laws of Ghana. Any disputes shall be resolved in the courts of Ghana.

11. Contact Us

• For questions or concerns, please contact us at
• info@kokolady.com/0540497941
• Website: https://kokolady.com
• .

Thank you for choosing Koko Lady!