Koko Lady Jewelry – Privacy Policy

Last Updated: October 11, 2025

At Koko Lady Jewelry

, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, social media, or purchase our products.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and payment details (when you place an order).
• Non-Personal Information: Browser type, device information, and pages visited on our website (for analytics and improving user experience).
• Social Media Interactions: Information you provide when you engage with us on platforms like Instagram, Facebook, or WhatsApp.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you about your purchase, promotions, or updates.
• Improve our products, services, and customer experience.
• Prevent fraud and ensure the security of our website and transactions.
• Comply with legal obligations in Ghana.

3. How We Protect Your Information

• We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
• Payment information is processed securely through trusted payment gateways (e.g., Mobile Money, Bank Transfer).
• We do not store your payment card details.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted partners who assist with delivery, payment processing, or marketing (only as necessary to fulfill your order).
• Legal Compliance: If required by law or to protect our rights and safety.

5. Your Rights & Choices

• Access & Update: You may request access to or correction of your personal information by contacting us.
• Opt-Out: You can unsubscribe from marketing communications at any time.
• Deletion: You may request the deletion of your personal data, subject to legal requirements.

6. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.

9. Contact Us

For questions or concerns about your privacy, please contact us at:

• Email: info@kokolady.com
• Phone/WhatsApp: 0540497941
• Address: Kwabenya, Accra

Thank you for trusting Koko Lady with your personal information. We are committed to protecting your privacy and providing you with the best shopping experience.